Privacy Policy

This Privacy Policy explains how AICSVS eSathi collects, uses, stores and protects information required to provide student registration, admissions, courses, learning, examinations, certificates, payments, notifications and support services.

1. Information We Collect

Depending on the service used, information may include name, contact details, login credentials, registration/admission details, academic information, submitted documents, learning activity, examination records, payment and transaction references, and technical information needed for security and service operation.

2. How We Use Information

• Create and authenticate accounts.
• Process admissions, enrolment and course access.
• Provide learning, examinations, results and certificates.
• Process and reconcile payments and maintain transaction records.
• Send service notifications and important account communications.
• Prevent fraud, misuse and security incidents.
• Improve reliability and user experience.

3. Payments

When payment is made through an online payment service, the payment provider processes the sensitive payment credentials. eSathi may receive transaction identifiers, status, amount and related reconciliation information needed to confirm the payment. The app/website does not intentionally store card PINs or other sensitive payment credentials.

4. Cookies & Technical Data

The website may use session cookies, local storage or similar technical mechanisms to keep users signed in, protect sessions and remember necessary preferences. Server logs and device/service information may be used for security and diagnostics.

5. Data Sharing

Information may be shared with authorised service providers only as reasonably necessary for hosting, payment processing, notifications, security, content delivery, analytics or other service operations. Information may also be disclosed where required by applicable law or lawful authority.

6. Data Security

We use reasonable technical and organisational safeguards, including authenticated access and HTTPS-based communication where supported. No internet transmission or storage system can be guaranteed to be completely risk-free.

7. Retention & Requests

Information may be retained for as long as reasonably necessary to provide services, maintain academic and transaction records, resolve disputes, meet operational needs and comply with applicable obligations. For privacy or data-related requests, contact us using the details below.

8. Children & Minors

Where a learner is a minor, use of services should involve a parent or legal guardian as required by applicable law and the relevant admission process.

9. Policy Updates

We may update this policy when our processing practices, services or applicable requirements change. The updated version will be published on this page.