Refund & Cancellation Policy
This policy explains cancellation and refund handling for course admissions, digital learning services and related payments made through AICSVS eSathi. The exact eligibility of a refund depends on the nature and status of the service purchased.
1. Before Payment Confirmation
An unpaid or failed order does not by itself create a completed admission. If a payment is not confirmed by the payment system, the learner should contact support with the transaction/reference details before making repeated payments.
2. Duplicate or Erroneous Payment
If the same service is accidentally paid more than once and the duplicate payment is verified, AICSVS may process the eligible duplicate amount according to the payment provider and reconciliation process. Transaction proof may be requested.
3. Failed Payment / Amount Debited
If the bank or payment provider shows a debit but eSathi does not receive successful confirmation, the transaction may require reconciliation. The learner should provide the transaction/reference number, date, amount and registered contact details so the payment status can be checked.
4. Course Cancellation & Digital Content
Because course enrolment may activate digital access, learning material, academic processing or other services, course/service fees are generally not refundable after the relevant service has been activated or substantially delivered, except where a refund is approved under applicable law or an AICSVS service-specific commitment.
5. Non-Refundable Items
Unless expressly stated otherwise, charges already consumed for registration processing, examination attempts, issued documents/certificates, completed services or other delivered academic services are not refundable.
6. Approved Refund Method
Where a refund is approved, it is normally processed through the original payment route or another traceable method selected during reconciliation. Processing time can depend on the payment provider and banking system.
7. Refund Request
Submit a refund/cancellation request with student name, registration/application number, course/service, payment date, amount, transaction/reference number and reason. AICSVS may request supporting documents before deciding the request.
8. Coupon / Promotional Orders
Where a coupon or promotional discount was used, any approved refund is calculated against the actual eligible amount paid and applicable service conditions. Promotional benefits are not separately payable as cash.
9. Contact & Review
For payment or refund support, contact AICSVS eSathi at info@aicsvs.org or the support channel published on the website. Requests are reviewed based on transaction records, service status and the applicable terms.